Privacy Policy

Last updated: September 24, 2026

This Privacy Policy describes how Icalos LLC ("Icalos LLC," "we," "us," or "our") collects, uses, and protects the personal information you provide when you visit our website, contact us, or participate in our text messaging (SMS) program.

1. Information We Collect

Contact information you provide, such as your name, email address, and mobile phone number.
Communication records, such as messages you send us through our chat widget, text messages, email, or phone.
SMS consent records, including the date, time, and method by which you opted in or opted out of text messages.
Technical information, such as browser type, device information, and pages visited, collected through standard website analytics.

2. How We Use Your Information

To respond to your inquiries and provide customer support.
To provide, schedule, and deliver our services.
To send customer care text messages, such as replies to your inquiries, appointment reminders, and scheduling confirmations, if you have consented to receive text messages. We do not send marketing or promotional text messages.
To maintain records required by law and to improve our website and services.

3. SMS / Text Messaging

If you opt in to our SMS program, we use your mobile phone number only to send you the types of messages you agreed to receive. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out, or reply HELP for help. You may also email us at icalos@icalos.com.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, or trade your personal information, including your phone number and SMS consent, to anyone.

4. How We Share Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share information only with service providers who help us operate our business (for example, our messaging platform, website hosting, and customer support tools). These providers are permitted to use your information only to perform services for us and are required to keep it confidential. We may also disclose information when required by law, subpoena, or legal process.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. No method of transmission over the internet is completely secure, but we work to protect your information.

6. Data Retention

We keep your information only as long as needed to provide our services, maintain records of your consent, and meet legal obligations.

7. Your Choices and Rights

Opt out of text messages at any time by replying STOP.
Unsubscribe from emails using the link in any email.
Request access to, correction of, or deletion of your personal information by contacting us using the information below.

8. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

10. Contact Us

Icalos LLC
Mailing address: 12611 Montgomery Blvd NE, Ste A 6B, Albuquerque, NM 87111
Phone: +421 944 634 660
Email: icalos@icalos.com